Agiloft, the engine behind SaaSam's key applications.

SaaSam is proud to be an Agiloft Platinum Partner for the Australian, New Zealand, SE Asian, United Kingdom and EMEA regions. We’ve been using Agiloft for clients since 2011 and the adaptive enterprise-class technology platform is ‘the engine’ behind a number of SaaSam’s applications.

About Agiloft

US based Agiloft is an internationally recognised provider of web-based agile business process software and consistently rates highly in independent business software reviews

Focused on mid to large companies that need robust automation, Agiloft provides deep and rapid customisation that easily adapts to serve a wide range of vertical industries. Founded in 1991, the company has grown steadily  and today has over 2.5 million users depending on Agiloft to manage their service desk, contracts, assets, repairs, changes, billing, CRM, regulatory compliance and custom processes.
 
Agiloft provides an unconditional 90 day guarantee, recognising that 100% customer satisfaction is directly linked to its own success. So if you're not delighted with the results, you won't pay a penny. 


The Agiloft solutions

Contract Management

Service Desk


Workflow & Process


Key features of Agiloft

Limitless adaptability: The Agiloft engine is designed to modify and extend as necessary without any programming. An unlimited number of custom workflows, business rules, groups, teams, tables, fields and relationships can be defined and configured via your browser. Entirely new functionality is created and added to your system seamlessly in just a few hours. 

Unlimited scalability: The Agiloft J2EE-based technology platform handles a database of ten million records as easily as a database of five thousand. Scale your staff from 3 to 30,000 users without changing platforms.


Total security: An independent security firm executes regular audits of the Agiloft hosting infrastructure and application software, and in keeping with the firm’s core principal of transparency, Agiloft publishes the results for clients to review. Thanks to the sophisticated security model, your staff, customers, partners, suppliers and affiliates can access the information appropriate for them 24/7 with full security, and you can enjoy a 360 degree view of your business. The system supports unlimited custom groups and provides fine grained access control down to the record and field level for complete process and data access control.

Fully customisable interface: The entire interface is under your control with your choice of colours, fonts, logo and text using the end-user portal template engine. Over 70% of the brain is devoted to visual processing, so why not make your important customers feel at home by providing a look and feel that dynamically adapts to their login?

Full range of deployment options: Agiloft is a pure web application, available either as a SaaS hosted service or for purchase and deployment behind your firewall. You may choose to deploy it as a pure SaaS service to gain a quick ROI without needing hardware, then move the system in-house to a Windows or Linux server for tight integration with LDAP, Exchange and other sensitive systems. How easy is it to move? It takes just six mouse clicks.

Seamless integration: Agiloft includes built in integration with standards such as LDAP and Exchange, but it also supports Web Services, REST and Scripting interfaces for custom integration. The generalised External System Adapter allows you to sync with any other system, using your choice of programming language.

Full auditability: The Audit and History functions automatically track every record change, every login and every action so that you can meet the needs of government compliance and internal or external audits without sacrificing productivity. Auditability is a free side-effect of business process automation.

Full cost control: Some companies will charge you additional costs for every module or upgrade. Agiloft is different. Everything is included in the core package because the clever people at Agiloft know that the more flexibility and freedom Agiloft gives you, the more you will want to use it.